This return policy only applies to customers on our website for electric bikes.

If you cancel your order before receiving a shipping confirmation email, you can get a full refund. If you cancel your order after it has been shipped or refuse to accept the delivery, you should be responsible for the shipping and return fees of $100-300 (varies by model and shipping costs).

Before shipping to your area, the logistics may not be updated. If you want to cancel your order, please contact service@gleecycle.com for confirmation. If the package is not actually shipped, we will cancel your order for you after confirmation. If the package has been shipped, we will attempt to intercept it. If the interception is successful, we will cancel your order and refund you 95% of the order amount (minus handling fees). If the interception is unsuccessful, unfortunately we cannot cancel your order for you.

At this time, we do not allow returns on accessory orders. All accessory purchases are final. If you are not sure whether the accessory you want to order is suitable for your bike, please email service@gleecycle.com to confirm before ordering. Of course, you can cancel the accessory order if you do not receive a shipping confirmation email with tracking information..

NOTE: REFUNDS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE REFUND.

To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return.  In addition, the item must be in the original packaging. You may be charged the shipping fee and return shipping fee of $100-300 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy.

In the addition, within 15 days upon arrival, we will offer an exchange or a full refund if the product has major defects and is damaged, the freight does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to service@gleecycle.com.

How to return

To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.

• Step 1. E-mail us at service@gleecycle.com within 15 days of product delivery with your order number and delivery day.
• Step 2. Take videos/photos of all packaging and item.
• Step 3. Once we accept your request for the return and we will provide you with the correct address for return.
• Step 4. Once we receive the items we will inspect the items, and process the refund. It may take an additional 3-5 business days to fully process your return and issue your refund upon delivery. You'll get a notification once the refund is issued.
  Note: Please contact us at service@gleecycle.com and get our written approval before returning the items. Any product returned without acceptance will not be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@gleecycle.com

***By using our site, you are acknowledging you understand and consent to our return policy and conditions.***

If you have any questions about our return policy, feel free to email us at service@gleecycle.com