Warranty

Guarantee

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

 

Warranty Statement

Warranty items

Accessory Name

Warranty period/month

service content

electric device

battery

12

If the battery decays by more than 50% or experiences power outages or other quality issues (excluding human factors), a new battery will be replaced free of charge within 6 months, from July to December. (Free warranty)

electrical machinery

12

If the motor malfunctions during normal use and cannot be used, it will be replaced free of charge within 6 months, with a 7-12 [free warranty]. (Do not replace when water enters).

Instruments/controllers/chargers

12

Unable to recover due to malfunction, replaceable (self modified, not replaced due to human damage)

Booster/Switch/Acceleration Bar/Headlights

6

Functional impairment can be replaced for free

basic part

frame

36

Natural cracking, desoldering, and fracture phenomena can be replaced for free

front fork

12

Natural cracking, desoldering, and fracture phenomena can be replaced for free

Braking/Transmission System/Gear Disc

6

Failure that cannot be repaired can be replaced for free

Tires/brake pads/parking racks/pedals

3

Consumables that fail within 3 months and cannot be repaired can be replaced free of charge

Note:

1.All after-sales issues, pictures and videos are required 
2. All parts of the vehicle will be strictly guaranteed according to the warranty terms and conditions.
3. Unauthorized modification of controllers, batteries, chargers, and other components is not eligible for warranty.
4. Gifts, consumables, and packaging accessories are not covered by the warranty. 
5. Damage caused by human factors is not covered by the warranty.

 

Contact US: service@gleecycle.com

    Please contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.